1st/2nd Line IT Engineer

Job Title: 1st/2nd Line IT Engineer
Location: Manchester City Centre
Salary: Up to 30,000 DOE

Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.

Key Responsibilities

• Provide 1st and 2nd Line IT Support for an internal user base of 300+
• Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
• Assist with software support and installation
• Build and configure devices for users
• Manage user accounts, including access and permissions
• Ensure the smooth operation of all IT equipment and infrastructure

Technical Requirements

• Experience with Active Directory / Group Policies
• Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
• Strong Windows 10/11 support skills
• Familiarity with Sentinel One AV, Mimecast, and Acronis backups
• Knowledge of VOIP services

Benefits

• 26 days of annual leave plus bank holidays
• Access to Perk Box vouchers
• Private pension and healthcare benefits
• Cycle to work scheme
• Ongoing professional development opportunities

This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration!

Keywords: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.