2nd Line IT Support Engineer

2nd Line IT Support Engineer. Based in Manchester City Centre, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 days WFH - remote / with 3 days site-based working.

Salary: £28k-£32k + £2k on-call allowance + Good Benefits

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc - Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have 2 years plus experience within an 2nd Line Support/desktop support role with the ability to actually resolve calls. You must have technical skills in Windows 7/Windows 10, Active Directory, Networking skills (DNS, VLANs, etc), Windows Desktops, MS Office, good problem solving skills, clear & concise telephone manner. Any skills in Cisco or SQL would be a bonus!

Role involves:

• 2nd Line IT Support - taking/resolving calls (this could be over the phone, remote, email or on-site).
• Taking helpdesk lead on calls and prioritizing workloads.
• Log/Update/Resolve calls on the I.T Helpdesk call management system.
• Diagnosing and resolving technical issues.
• Supporting and maintaining MS Windows Desktops.
• Setting up and configuring new laptops and desktops.
• Installing authorised software laptops and desktops.
• Fault finding to laptops and desktops.
• Setting up new users and disabling expired accounts.

Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills, Manchester. Please send your CV ASAP and I will get back to you!