Back to search
2nd Line IT Support Engineer - MSP - Old Trafford/Stretford - £28K-£31K
A 2nd Line IT Support Engineer with good working knowledge of Windows Server, Windows OS, Active Directory and ideally previous MSP is required by a growing IT Managed Services Provider based in Manchester.
With a close-knit team of 10 with the majority being mostly technical staff, this is an ideal role for a 2nd Line IT Support Engineer to join a thriving company with real scope to progress into project-focused role.
Key Skills:
- Windows OS 11-10 OS, Windows Server 2016+
- Windows Server
- Office 365/Exchange
- Good knowledge of Azure/EntraID
- Networking - DNS/DHCP, VLANs, TCP/IP
- Strong communication and customer service skills
- Full UK Drivers licence - essential
Desirable:
- Previous MSP experience
- Virtualisation - VMware/Hyper-V
- PowerShell
You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following:
Roles and responsibilities:
- Provide 2nd line support for all customers via phone, email or face-to-face
- Provide an escalation point for 1st line colleagues.
- Following in-depth diagnosis, escalate to 3rd line when necessary
- Log all incidents and requests within the agreed service desk work management system.
- Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
- Identify and drive through opportunities for improvement/change via the Service Improvement.
With this opportunity, you will achieve:
- Starting salary from £28K-£31K DOE
- 25 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare scheme
- Plus much more
For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat.
Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Manchester, Sale, Altrincham, Salford, Stockport, Wythenshawe, Streford, Trafford, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
