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Job Description:
IT Engineer (1st and 2nd Line)
Manchester
Full-time, Permanent
£30K
We're seeking a proactive and hands-on 1st and 2nd Line IT Support Analyst with a minimum of 3 years' experience to join a dynamic IT team. This role is ideal for someone who thrives in a fast-paced, SME environment and is confident in supporting users across on-premise, hybrid, and remote setups.
Key Responsibilities:
- Provide 1st and 2nd line support across the business for end-user issues, applications, hardware, and systems.
- Maintain and administer Microsoft 365, SharePoint Online, Active Directory, and VoIP systems.
- Support and manage endpoints, mobile devices, and peripherals.
- Perform basic hardware diagnostics and troubleshooting.
- Support Veeam and VMware solutions, including basic administration and backup operations.
- Provide ongoing support for our ERP system and assist with routine system administration.
Essential Skills and Experience:
- Minimum 3 years' experience in a 1st and 2nd Line IT Support role.
- Strong helpdesk and user support background in an SME or similar environment.
- Experience supporting Active Directory, Microsoft 365, and SharePoint Online.
- Solid understanding of VoIP systems and basic telephony support.
- Good working knowledge of Windows OS, hardware troubleshooting, and endpoint management.
- Experience in vendor management and dealing with external IT providers.
- Working knowledge of mobile device management (MDM) platforms.
- Involvement in project delivery or technical rollout initiatives.
- Confident supporting both technical and non-technical users.
What They Offer:
- Hybrid working - 3 days in the office one week and 2 days the next
- Quarterly bonus scheme
- Flexible start and end times
- Ongoing training and development opportunities.
- Supportive and collaborative team culture.
- The chance to work on impactful projects.
£ 28500.0/year
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