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Role: IT Support Engineer (1st/2nd Line)Location: Whitefield & Oldham (2 sites)Salary: £27,000 - £33,000 DOEJob Type: Permanent, Hybrid and on site (driving licence, own car required)
Our client, a leading global manufacturers since the early 1900's, are expanding their technical team. You would be supporting the office and warehouse staff across 2 sites in Whitefield and Oldham where you would be travelling between sites on a rota'd basis. A driving license and access to a vehicle is an essential requirement of the role.
The role offers hybrid working, one day each week, and two days every 3 weeks. This is rota'd between the technical support team.
Key Responsibilities:
- Deliver 1st and 2nd line IT support to users across the office, factory and warehouse
- Manage and resolve IT requests efficiently via the helpdesk system, ensuring issues are addressed in a timely manner.
- Set up, configure, maintain, and troubleshoot PCs, printers, scanners, IP phones, mobile devices, and other IT equipment.
- Support and contribute to the successful implementation of IT projects within the business.
Required Experience:
- Windows 10 & 11, Windows Server 2019+
- Microsoft Intune, Azure & Office 365
- Active Directory / Group Policy / DHCP / DNS
- Networking (Switches, VLANs, Wi-Fi, VPNs)
- iOS & Android device management
- VoIP telephony solutions
- IT Helpdesk software (e.g., Manage Engine ServiceDesk Plus)
Desirable Experience:
- Experience in factory/manufacturers/industrial environment within IT Support
- HCL Notes / Domino
- Endpoint security deployment & management
- VMware & Hyper-V
- MacOS & Linux
Benefits:
- 21 days annual leave plus bank holidays (increases up to 26 days)
- Weekly hybrid working (1 day wfh, 2 days once every 3 weeks)
- Attendance allowance
- Free on-site parking
- Overtime payable
- Early Friday finishes
If you match the requirements and would like to be considered, please apply for immediate consideration.
Key Words: IT Support Technician, IT Support Engineer, 1st/2nd Line, IT Support Analyst, Technical Support, 2nd Line
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
