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- Support and execute the business’s IT strategy to ensure scalability, security, and performance.
- Oversee and run the IT help desk, managing ticket resolution and escalation processes.
- Lead and develop the IT support team, fostering a collaborative and results-driven environment.
- Troubleshoot and resolve a range of technical issues to maintain high levels of user satisfaction.
- Manage and optimise Microsoft 365 and related technologies, ensuring best practices and compliance.
- Implement and monitor IT security protocols to protect company data and systems.
- Collaborate with senior leadership to identify and plan future IT needs in line with business goals.
- Proven experience in a similar role, ideally within a fast-paced, client-focused business environment.
- Strong knowledge and practical experience with Microsoft 365, including Exchange, Teams, and SharePoint.
- Solid understanding of network infrastructure, IT security, and endpoint management.
- Experience managing IT help desks, including ticketing systems and user support processes.
- Strong leadership skills with experience managing and developing IT teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical colleagues.
- A dynamic, supportive workplace recognised as a Top 100 Company to Work For.
- Opportunities for professional growth and advancement within a thriving business.
- Competitive salary and benefits package.
- Access to training and development resources to keep your skills sharp and up-to-date.
