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Team Leader - Reception & Office Support
Location: Central Manchester
Salary: 33,000 p/a
Hours: Monday to Friday, 07:30 - 16:00
Permanent Role
Are you a dynamic leader ready to drive exceptional service and lead high-performing teams? Join our team as a Team Leader to work with one of our clients and play a crucial role in overseeing the on-site team, ensuring outstanding service delivery and compliance with company policies.
Key Responsibilities of the Team Leader:
- Lead by example from the front.
- Proactively communicate with all direct reports on a frequent basis, both verbally and in writing, implementing new service ideas, systems, policies, and procedures.
- Write job descriptions and person specifications to company standards.
- Assume responsibility for recruitment in line with company policies.
- Responsible for on-site induction and probation of employees in line with company policies.
- Carry out annual appraisals in a timely manner with all direct reports and produce development and improvement plans that are followed through.
- Train, coach, mentor, and succession plan direct reports to achieve their full potential in line with the company's vision and values.
- Positively contribute towards Investors in People and any other relevant programs.
- Recognise and reward exceptional performance.
- Actively have succession plans in place for all direct reports.
Key Skills/Experience of the Team Leader:
- Identify realistic but challenging self-development needs and take full responsibility for your own development and learning.
- Effectively manage your own time on a day-to-day basis, placing emphasis on where your contribution will add the greatest value.
- Deliver all aspects of your role in a timely manner as required, without the need for follow-up by your direct manager.
- Maintain a positive, caring, enthusiastic, and engaging approach, always aspiring to be the best at what we do.
- Produce monthly, quarterly, and annual reports and proposals for clients and the company as required.
- Have a complete understanding of the finances within budget for our contract.
- Oversee payroll management.
- Ensure supplier invoices are processed promptly.
- Take ownership of the Portico monthly costs and their back-up.
- Produce reports, graphs, and statistical information as required.
- Work with the Group FOH Manager and wider clients to ensure our contracted services are consistently market-leading, looking for opportunities to sell and present these to clients.
If you are interested in the role, and want to know more, please apply or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
