Claims Handler

Job Title: Claims HandlerLocation: ManchesterWorking Hours: Monday to Friday, 08:30 - 17:00Holiday Entitlement: 25 days per annumSalary: £28,000 per annum

Job Purpose:We are currently recruiting on behalf of our client for a dedicated and experienced Claims Handler to join their team in Manchester. This is an excellent opportunity for an individual with prior experience in claims handling to manage and process insurance claims from initiation to resolution. You will be expected to ensure the timely and fair settlement of claims while delivering exceptional customer service. The role will require you to work closely with policyholders, third parties, and internal teams, always striving for effective resolutions that adhere to company standards and industry regulations.

Key Responsibilities:

• Receive and assess claims information from policyholders, clients, and third parties.
• Investigate and verify the validity of claims by reviewing documentation, conducting interviews, and performing inspections where necessary.
• Process claims in line with company policies, procedures, and regulatory requirements.
• Evaluate policy terms and conditions to determine indemnity.
• Assess damage or loss and determine the appropriate compensation or settlement amount.
• Liaise with adjusters, investigators, and legal teams to gather necessary information.
• Communicate regularly with brokers, policyholders, and claimants, providing updates and addressing inquiries.
• Explain the claims process, resolve disputes, and ensure client satisfaction throughout the process.
• Negotiate settlements with claimants, third parties, or their representatives.
• Ensure settlements are in line with company policy, industry standards, and legal regulations.
• Maintain accurate records of all claim-related activities, including calls, emails, and correspondence.
• Prepare reports and documentation for internal teams, management, or regulatory authorities.
• Ensure compliance with data protection laws, maintaining confidentiality at all times.
• Identify potential fraud or irregularities and escalate accordingly.
• Review and analyse claim trends to aid in the continuous improvement of claims processes.
• Collaborate with underwriters, legal advisors, and other departments to ensure a smooth and efficient claims process.

Experience Required:

• Prior experience in claims handling within the insurance industry is essential.
• A proven track record in managing all aspects of claims from initiation through to resolution.
• Strong understanding of liability and insurance policies, terms, and conditions.

Skills & Competencies:

• Excellent communication skills, both written and verbal.
• Strong analytical skills with the ability to assess complex situations.
• High attention to detail and strong organisational abilities.
• Proficiency in negotiation and problem-solving.
• Familiarity with insurance policies, industry regulations, and claims management systems.
• Proficiency in Microsoft Office Suite and claims management software.
• Strong interpersonal skills and the ability to build positive relationships with stakeholders.
• Ability to work under pressure and manage a varied workload.
• High levels of integrity, confidentiality, and adherence to ethical standards.

Additional Information:This role is office-based in Manchester, requiring full-time attendance. Our client offers a supportive working environment with opportunities for professional development.

If you meet the above criteria and are seeking a challenging and rewarding role, we encourage you to apply with your CV and a covering letter outlining your relevant experience.