My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team. As a New Claims Handler, you’ll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firm’s growth. This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.Responsibilities

Accurately inputting and updating client details on the case management system
Gathering information for new claims and enquiries, proactively liaising with clients and third parties
Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
Ensuring client contact calls meet quality standards and all essential details are obtained
Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
Communicating professionally with witnesses, referrers, and medical agencies
Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support

Key Challenges

Handling a high volume of claims in a fast-paced environment while maintaining service quality
Meeting service level and quality standards for internal and external clients
Prioritizing tasks based on urgency and complexity
Navigating the case management system with initial supervision and training

Requirements

GCSE Maths and English at Grade C or above (or equivalent)
Excellent customer service skills, with a professional telephone manner
Basic knowledge of MS Office (Word, Excel, Outlook)
Strong organizational skills and keen attention to detail
Team-oriented with the ability to maintain strong relationships with colleagues and clients

This role offers full training and opportunities for career progression within a top 200 law firm. The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing. You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.If you’re passionate about customer service and want to make an impact in a well-respected law firm, we’d love to hear from you. Apply now and take the first step in building a rewarding career in law.If you would like to apply for this amazing role then please send me your updated CV or give me a call on to discuss the opportunity further.

New Claims Advisor

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Insurance Claims Handler

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