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A personal lines insurer is seeking a Compliance Assistant to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business.
Key Responsibilities:- Complaints Management Support - Assist in handling and monitoring customer complaints to ensure regulatory compliance.
- Third-Party Claims Oversight - Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
- Audit & Monitoring - Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
- Regulatory Reporting - Support the compliance team in tracking key compliance metrics and preparing reports.
- Stakeholder Engagement - Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.
- Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
- Knowledge of FCA regulations related to personal lines insurance is highly desirable.
- Strong attention to detail with an analytical approach to problem-solving.
- Excellent communication skills and ability to work collaboratively across teams.
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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
