Pensions Administrator - Manual Calculations

Pensions Administrator with experience of manual calculations

We’re growing and we want you to be part of our journey.

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

What’s the role?

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and highly organised individual with experience of performing manual calculations in relation to DB pension schemes.

You will be key to the delivery of the service provided to a master trust of pension schemes that consists of 50+ small, bespoke schemes with a range of member numbers and a variety of scheme rules. You will contribute to the day-to-day activities in relation to these clients and members and take ownership of any tasks assigned to you.

This role is based in our city centre Manchester office with a hybrid workstyle.

Key responsibilities

• Provide excellent customer service to our pension scheme members.
• Accurately process cases assigned to you, which will include the manual calculation and payment of member benefits.
• Answer incoming calls and resolve queries in an empathetic and caring manner.
• Escalate any potential problems and/or complaints for quick resolution.
• Manage your time effectively to ensure all deadlines are met.
• Produce letters, email and reports to an expected high standard.
• Take ownership and responsibility for any tasks assigned to you.
• Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Actively contribute to our continuous service improvement initiative.
• Be positive and professional at all times to build strong relationships with others in the pensions administration team and actuarial and consulting team.

Key skills and experience

• Pension administration knowledge - experience of delivering pensions administration services with knowledge of performing manual calculations.
• Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.
• A great communicator - the ability to communicate with others in a clear and succinct way.
• Enthusiasm and motivation - a unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.
• Excellent time management - the ability to manage multiple tasks for multiple schemes and consistently deliver to deadlines.
• A great team worker - the ability to work as part of a team in a busy, fast-paced environment.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company’ days - a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• Where required study support including study days, materials and exam entry support.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.