- Handling both inbound and outbound calls to process policy transactions.
- Ensuring customer and policy details are accurate, making updates when needed.
- Offering advice on policy options, cover levels, and additional extras.
- Addressing general queries, especially regarding letters or policy details.
- Providing clear, concise information on new and existing policies.
- Adhering strictly to compliance and call scripts.
- Identifying customer vulnerabilities and offering tailored support.
- Meeting and exceeding performance targets and KPIs.
- Completing required CPD hours to stay ahead in the industry.
- 20 days holiday plus all Bank Holidays (with an additional day for each year of service, up to 25 days).
- A generous company pension scheme.
- Free gym membership to support your wellbeing.
- Private medical insurance.
- Access to a wide range of attractive discounts and rewards.