- Manage a portfolio of personal injury claims from initial contact to resolution.
- Negotiate settlements with customers, suppliers, and third-party representatives.
- Identify potential fraud indicators and refer them promptly.
- Handle inbound and outbound phone calls, ensuring accurate file management.
- Assess liability decisions and raise continuous improvement ideas.
- Ensure compliance with company policies and guidelines.
- Annual salary of £27,000 - £30,000.
- Average 4.5% bonus based on company performance.
- Pension scheme with a 6% employer contribution.
- 25 days holiday, plus bank holidays, a YOU day, and a volunteering day each year.
- Group life assurance at 4x salary.
- £100 car insurance discount for up to 6 friends or family members.
- Health & Fitness loan and free parking onsite.
- Proven experience in motor claims within a bodily injury claims environment.
- Expertise in handling personal injury claims, including indemnity validation and liability resolution.
- A legal background or experience as a Litigation Executive or Paralegal.
- Proficiency in using MOJ/OIC portals and understanding of regulatory frameworks.
- Strong communication, negotiation, and time management skills.
- A self-motivated and detail-oriented approach to claims handling.