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Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch!
Job Overview
Business Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team.
Day to Day Responsibilities
- Ensure mailbox is constantly monitored and all emails are processed
- Compile daily, weekly, monthly, quarterly, and yearly reports with analysis
- Manage incoming leads
- Process daily new businesses applications
- Act as sales support for all sales teams - supporting with system training and daily queries from the sales department
- Monitor & allocate data records so the sales team always have enough data to work
- Coordinate the administrative needs of the Sales team and management team as required
Essential Skills and Competencies
- Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills
- Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors
- Teamwork: willingness to assist and support others as required and get on with team members
- Experience in a fast-paced organisation
- Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development
- Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships
- Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner
- Commerciality: ability to apply knowledge in a practical, commercial manner
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
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