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Breakdown Controller
Our role
To ensure the smooth, efficient, and cost-effective running of the Breakdown Maintenance function. Reporting to Senior Maintenance Controller this role will see you liaising with Operations Manager, Service Manager, Operations Team, Contracts & Suppliers.
Key Responsibilities
Receiving defects/breakdowns by both phone calls & Mail based NAIL Reports then providing solutions by liaising with the relevant suppliers/engineering support.
Communicating with drivers and/or contracts via phone/email and giving regular progress updates on vehicle repair status.
Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
Liaising with other departments to raise purchase orders, recharges and liaising with costing department on any billing queries.
Interact closely with other departments, in particular, hire, administration and costings.
Provide a high level of accuracy and detail on all records created within operational systems.
Always maintain professional and courteous conversational dialogue when speaking with drivers, contracts or other colleagues on the telephone and when drivers/contract managers visit our premises.
Follow company's Employee handbook policies and procedures.
Any other ad-hoc duties.
Experience and Qualifications
Excellent written and verbal communication skills.
Excellent attention to detail.
Well organised and strong planning skills.
Solid knowledge of Microsoft Office programs.
Previous customer service experience.
Prior vehicle knowledge is highly desirable, but not essential for the right candidate.
Good interpersonal skills.
Problem solver with ability to work well under pressure and to tight deadlines
Network Plus at a Glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer.?We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
