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Head of HR Advisory and Operations Manager
Main Purpose of the Job:
Support the team and its Advice and HR Documentation service to deliver an innovative and meaningful digital HR advice service. Offering employment, H&S and HR advice that is the best in class and gives our clients peace of mind.
Reports to:
CEO / Operations Director
Duties and Responsibilities:
- Be responsible for ensuring that your own knowledge of HR and employment law is current and clearly demonstrate continual professional development to support the department and theHR Product team.
- Ensure adherence to quality, performance and service level standards.
- Support performance of the Advice team with the provision of any data or insights in client /Advisor usage and engagement.
- Work across the group on behalf of and representing the business, looking for opportunities to improve client interactions and ease of service.
- Carry out a range of ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage.
- Support development of any internal or customer facing material that encourages usage and engagement of the range of products and features.
- Attendance at sales, client, partnership, or public events.
- Development and provision of content for any social media or PR events.
- Support with any cover for management as required.
- Assist with the continuous improvement and performance of the service by reporting on and reviewing daily, weekly and monthly data for the UK&I advice teams.
- Be responsible for the operational delivery of service so that all processes, people and performance is as efficient as possible whilst maintaining exceptional value add service to clients.
The ideal candidate for this amazing position will have a mixture of Operations experience, coupled with a good HR background, ideally in ER and be able to lead and motivate a team of 12.
