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Operational Change Manager - Contract £28.75 per hour (£230 day rate)We are seeking an experienced Operational Change Manager to lead and manage a team driving the adoption and integration of automation technologies (Self-Service Kiosks, Self-Service Bag Drops) across operational teams and external stakeholders. Key Responsibilities:
- Lead and Develop a Team: Manage a team of Change Agents, providing coaching and development to ensure effective delivery of automation adoption programs.
- Process Optimisation: Identify and implement process improvements for automation technologies to enhance efficiency and reduce transaction times.
- Stakeholder Engagement: Build and maintain strong relationships with external and internal teams to ensure alignment on automation goals.
- Performance Monitoring: Use data tools and performance dashboards to track and report on key performance indicators (KPIs) such as queue lengths, transaction times, and automation uptake.
- Training and Continuous Improvement: Work with training teams to develop materials and identify opportunities for ongoing operational improvements.
What We’re Looking For:
- Strong leadership and team management experience in a fast-paced operational environment.
- Experience in process improvement and change management, preferably within transport, logistics, or similar industries.
- Excellent stakeholder management and communication skills.
- Data-driven approach to problem-solving and decision-making.
- Ability to adapt quickly and manage competing priorities.
This is a fantastic opportunity to play a key role in improving operational efficiency and enhancing the customer experience through automation.
