Operations Director

Flexible working options available - A truly unique position to join an open, far-reaching and sustainable event & arts space in a pivotal position within the business!

THE COMPANY

An opportunity to join a landmark new cultural space who produce an ambitious year-round programme of original work and one-of-a-kind events. This unique venue is becoming the go-to for a variety of large-scale events including theatre shows, concerts, immersive experience, conferences, product launches and art tours. The multi-purpose venue offers a versatile backdrop for a wide range of business and works with a broad range of impressive clients, across both the corporate and arts spaces.

THE ROLE

This role is seeking an exceptional Operational Director, with a commitment to rigour and excellence, with passion and determination, to help build the success of this exceptional venue. The Operations Director is the key point of contact for all teams and departments in assessing the practicalities, operational logistics and risk implications of events and activities taking place within the venue and in the public realm.

This is a broad role that includes duties such as:

• Accountable for all aspects of venue operations - inputting into strategic planning and programming schedule, guiding the organisation on legislative and regulatory compliance, and ensuring standard operating procedures and manuals are regularly updated and relevant licences and consents are in place.
• Oversight of the reactive and preventative maintenance strategies and ensure that the venue is presented to the highest standard for the public, artists and those working there.
• Leading on management of operational risk across the organisation including H&S, Emergency Planning, Disaster Recovery and Fire Safety
• Being the driving strategic force behind the Visitor Welcome shaping the Visitor Experience Strategy
• Ensuring that efficient operational systems and controls are in place to manage venue day to day activities
• Bring high level expertise and insight to the scoping and planning of the varied events that make up the venues programme
• Support delivery of commercial initiatives through close engagement and operational planning with the Commercial Teams and the Food & Beverage partner.
• Maintain the safety and security of visitors, through the management of risk, overview of security strategy and through close work with the Head of Welcome on staff and volunteer training programmes.
• Accountable for the ongoing development of major incident, business continuity and emergency plans, including disaster recovery, Fire Safety and counter terrorism. 
• Responsible for building out the Health & Safety policy and organisational delivery plan including accident reporting and investigation processes and first aid provision.
• Strengthen key external stakeholder relationships ensuring the business is positively represented at all relevant meetings.

THE CANDIDATE

Candidates will need to comprehensive experience in managing a large-scale event venue or site-based operations with proven ability to work at a senior level within a complex organisation. You will have experience in developing and implementing emergency planning, major incident and business continuity strategies informed by practical experience of security strategies, crowd management, counter terrorism preparedness and fire safety. You will also have knowledge of licensing compliance and Health & Safety legislation, including NEBOSH or equivalent qualification/practical experience level.

You will have great interpersonal and diplomatic skills for working closely with departments and teams with competing priorities and focus

In return this event business is giving you the opportunity to take your career to the next level, working with some of the best in the business - this is an opportunity not to be missed! 

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit (url removed) to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy refence: MM14055