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Operations Manager / Director
North West
Negotiable salary, 65k+ (DOE) + Car Allowance + Bonus
Job Title: Facilities Management Operations Manager / Director
Location: North West based but working nationally
Salary: negotiable dependent on experience (65k+) + car allowance + bonus scheme
Type: Full-time, Permanent
About the company:
A leading facilities management company with a track record of delivering high-quality, efficient, and sustainable solutions to a diverse range of clients. With a focus on operational excellence and customer satisfaction, priding themselves on creating safe, productive, and cost-effective environments for customers. Now looking for a dynamic and strategic Operations Director to join the team and drive both operational performance and business growth, working mostly in the heating, AC and ventilation industry, but also covering building fabric, fire and security etc.
Role Overview:
As the Operations Manager / Director, you will be responsible for overseeing the day-to-day operations of facilities management services, ensuring the highest levels of service delivery across multiple contracts. You will also play a key role in driving business development initiatives, identifying new opportunities, and nurturing client relationships to expand the current portfolio. Additionally, you will manage the entire lifecycle of contracts, from proposal to execution, ensuring compliance, profitability, and client satisfaction.
Key Responsibilities:
- Lead and oversee the day-to-day operations of facilities management contracts, ensuring service delivery meets or exceeds client expectations.
- Develop and implement strategic business development plans to identify and secure new business opportunities and grow existing contracts.
- Take ownership of contract management, ensuring compliance with terms and conditions, performance metrics, and service level agreements (SLAs).
- Build and maintain strong relationships with key clients, acting as the main point of contact for any escalated issues.
- Lead a team of operational managers, engineers, and support staff, fostering a culture of high performance, collaboration, and continuous improvement.
- Manage budgets and resources effectively, ensuring the efficient allocation of personnel, equipment, and materials.
- Monitor industry trends and competitor activities to identify potential business opportunities and areas for service innovation.
- Prepare and deliver high-level reports for senior leadership, providing insights into operational performance, financial results, and business development progress.
- Oversee the bidding and tendering process for new contracts, ensuring proposals are competitive, comprehensive, and aligned with client needs.
Skills & Experience:
- Proven experience in a senior leadership role within facilities management, operations, or a similar industry.
- Strong background in business development, with a track record of securing new contracts and growing existing business.
- In-depth knowledge of contract management, including legal and financial aspects, SLAs, and performance monitoring.
- Excellent leadership and team management skills, with the ability to motivate, develop, and manage a diverse team.
- Strong financial acumen with experience managing budgets and optimizing resources.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships at all levels.
- A proactive, solutions-driven approach with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of industry regulations, sustainability standards, and health & safety protocols.
- A degree in Facilities Management, Business Administration, or a related field is preferred (but not essential).
Why Join?
- Competitive salary and benefits package.
- Opportunity to lead and shape the future of the facilities management division.
- A collaborative and supportive work environment with a focus on innovation and continuous improvement.
- Career development opportunities within a growing company.
- Access to cutting-edge technology and resources to enhance service delivery.
If you're a strategic leader with a passion for facilities management, business development, and contract management, we want to hear from you. Apply today to join a dynamic and forward-thinking team committed to excellence in every aspect of our operations.
Operations manager / director - North West
Operations manager / director - North West
Operations manager / director - North West
Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
