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- The workplace includes administration areas, clinical consulting rooms and laboratories.
- This role would provide temporary cover for an administrative position during recruitment of two replacement employees and anticipated sick leave for another.
- This administrative role would be campus-based. The role requires that specific training courses be undertaken before working on clinical projects.
- Recruitment of study participants and appointment scheduling – this is a key task within our group and requires a person with excellent communication skills, particularly on the telephone.
- Ensuring that participants expressing an interest in a study receive sufficient information about the project and have an opportunity to ask questions. This person will need to be able to approach other colleagues to seek answers to any questions they may not be able to answer directly.
- Checking the eligibility of potential participants against study requirements (which may include processing information regarding medical conditions and/or medications).
- Co-ordination of study participant appointments and clinician diaries.
- Working with other team members to help develop recruitment strategies when needed.
- Taking phone calls and responding to emails from participants involved in clinical studies.
- General administration such as the preparation, filing and organisation of clinical records.
- Assisting with the preparation of progress reports for industrial sponsor companies.
- Maintaining and updating digital and paper filing systems.
- Attending meetings and providing minutes.
- Ordering, receipt and managing of study supplies.
- Liaising with Project Officer, Operations Manager and Senior Research Administrator to ensure industry-generated standards and timelines are achieved.
- Assistance with clinical study data management and quality control.
- Correspondence and other administrative support.
- Providing administrative support for clinicians.
- Contribute to team objectives.
- Be an active team-member and set a positive example by showing a commitment to achieving results, encouraging and supporting members of the team and raising suggestions for continuous improvement.
- To work alongside colleagues in a collegiate manner and build rapport within the team and the wider University.
- Interaction with study participants and, when needed, students and visitors.
- Be able to use tact and reasoning when interacting with others.
- Able to plan and prioritise workload on a day-to-day basis ensuring that all required tasks are completed in a timely and effective manner.
- Project a positive image and maintain the reputation of The University of Manchester.
- Follow procedures and instructions.
- Ensure that any agreed timescales are met.
- Check that work has been done accurately and to the set standard.
- Maintain confidentiality and act with integrity at all times.
- Convey professionalism and composure.
- Seek guidance whenever there is uncertainty.
- Maintain a positive attitude and embrace change whenever it is presented.
- Excellent communication skills and confident telephone manner
- Relevant administrative experience
- Good organisational skills
- Educated to GCSE standard (or equivalent) in English Language
- Familiarity with MS Office packages, in particular Word and Excel
- Familiarity with electronic mail
- Ability to work with a variety of different personalities
