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- Building & maintaining strong customer relationships customers as their AM.
- Expanding customer accounts, spotting opportunities, and liaising closely with the sales & customer service teams, operating as the bridge in between.
- Proactively contacting customers on the phone and virtual calls.
- Continuously monitoring customer progress, proactively addressing any issues.
- Assisting customers in configuring and customising their account settings.
- Providing and co-ordinating appropriate in-depth training on products & services
- Proactively identifying customer needs and providing tailored solutions to ensure successful implementation of solutions.
- Gathering customer feedback and insights to identify areas for improvement.
- Focused on and a good understanding of customer for long term retention.
- Analysing data/looking at trends & building a reputation to promote referrals.
- Ensuring good handover and customer transition from the onboarding team.
- Staying up to date with industry trends and best practices in customer success and training methodologies.
- Minimum of 4 years of experience in an AM/sales position
- Experience in the property, tech or tech space would be ideal, not essential.
- Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships across different levels.
- Interested in building up a positive reputation in the area to promote referral.
- Happy to get involved in onboarding and training customers when required.
- Confident in picking up the phone to contact clients and arrange virtual call.
- Demonstrated ability to think strategically & identify growth opportunities.
- Proactive, analytical & solution-oriented mindset, with ability to analyse complex situations, identify root causes and develop effective resolution.
- Strong focus on achieving targets and delivering results, with the ability to effectively prioritise tasks and manage multiple client accounts simultaneously.
- Positive, ambitious, hardworking, organised, enthusiastic personality.
- Resilient, tenacious, able to use initiative, solve problems & support customers.
- Proficient in data analysis and reporting, with ability to make data-driven recommendations.
- Competitive salary
- Hybrid working
- Annual bonus scheme
- 22 days holiday plus bank holidays
- Birthday off
- Private medical healthcare
- Training, development & tonnes of progression opportunities
