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The Company:
An excitingopportunity for a Key Account Sales Administrator - Hybrid role -to join a fast-moving Textiles team, excellent training and development. The successful candidate must be able to work in a fast paced ever changing work environment and be happy to "muck in" as part of a driven and motivated team so that everything that needs to get done gets done.
Benefits:
- Hybrid working - 3 days in the office a week.
- 23 days holiday - rising to 25 over 2 years.
- Free car parking.
Responsibilities
- Help support the growth of the business.
- Working with the customer service team leader to maintain and build high level relationships with major client accounts - communicating with customers daily via phone, email and attending customer meetings and visits, ensuring any queries are dealt with swiftly.
- Creating sales support documents such as presentations, range plans and quote sheets.
- Process of customer orders within 24 hours of receipt.
- Regular communication with the warehouse team to ensure effective fulfilment of orders.
- Monitor sales orders to ensure delivery deadlines are being met and communicate any delays immediately with a customer.
- Chase and manage sales forecasts from the customer, ensuring they are communicated through to internal teams.
- Manage forward orders/back orders/forecasted stock/new launches; continually monitoring internal stock reports to ensure requirements are fulfilled as soon as stock becomes. available and communicating any updates in availability immediately with the customer.
- Dealing with credit issues i.e. shortages / input errors / customer complaints / returns and providing all the information to the relevant internal department so a credit or investigation can be raised.
- Constant monitoring of sales figures and working with the management team and customer to push sales, identify gaps, lines not active, slow/high performers, and upselling opportunities.
- Assist with online product upload/new line forms and existing product listing amends.
- Check product listing and pricing, once products are live, ensuring they are optimised and correct.
- Creating and updating customer and product information on internal and customer systems such as address/prices/barcodes. Knowledge of Mirakl system would be an advantage.
- Looking at Reviews on Sites - identifying positive and negatives for any internal action required.
- Product and competitor analysis - supporting on comp shops and monitoring products/prices in the wider market.
- General office/admin support where needed including answering the phone, sending samples, post/parcels organisation, supporting Account Managers in customer meetings.
Key Skills
- Previous experience in a similar role is essential.
- Strong IT Skills
- Ability to communicate with Customers.
- Attention to detail is critical.
- Able to work on own initiative
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
