Key Accounts Coordinator

We are looking to recruit a Key Accounts Coordinator, managing special projects for our Key Account retailers in the UK and overseas. As Key Accounts Coordinator you are the point of contact for all stakeholders including NPD, China and European factories, the sales team and design etc. Pulling all aspects of Key Account project together, meeting deadlines, managing Critical Path, resolving all issues and ensuring all stakeholders are kept up to date with project as well as ensuring all stakeholders meet their individual deadlines. Reporting to the Operations Manager, you will have experience of managing projects in an FMCG environment as well as experience of managing Key Accounts including Critical Path Management. This is a fantastic opportunity to join our company at an incredibly exciting time and offers a competitive salary and excellent benefits package

Overview of the role

You will have responsibility for managing special projects for Key Retail Accounts for example Mother's Day and Christmas Gift sets, liaising with Sales who take briefs from their customers, and then managing that project to completion; acting as the point of contact with all internal stakeholders such as Design teams, the UK and overseas factories, making sure all departments meet deadlines, checking samples come into the business on time for client approval, packaging and design meet requirements, communicating with sales any issues, problem solving etc

Role and Responsibilties

• Working with the customer on all projects
• Manage all operations duties for "special customers" - these include any large customer who require special attention
• Working with warehouses responsible for repackaging
• Managing all costs included within repackaging project for customer and sales manager approval
• Working with our design, NPD, technical teams
• To raise all Purchase and Sales Orders
• Manage and update all Critical Paths
• To work with our sales agents / customers to deliver the best service
• Update all SAP dates ensuring these are in the correct months, including payment dates and shipment dates once booked
• Working with our warehouse for speedy picking and dispatch to the customer

Skills Required for the role:

• Essential is the experience in managing Projects in a FMCG environment from initial concept through to completion
• Strong SAP orExcel skills to update project process
• Critical Path Management
• Exceptional negotiation and problem-solving skills
• Calm, work well under pressure and able to build exceptional relationships with both internal and external stakeholders
• Someone who takes responsibility and can work to strict deadlines

ABOUT US

QUEST is an industry leader in beauty and personal care products selling to over 90 countries across the globe, an award winner which includes The Queens Award for Enterprise. This is an amazing opportunity to join a business that is continuing to expand and succeed. We understand that the reason for our success is not only due to our products but also because of the exceptional talent and support we have in our teams; we value our people and we are looking to further strengthen our Operations Team with skilled individuals who share our ethos

WHY WORK FOR US ?

• Free parking
• 28 days holiday
• First Friday of the month off
• Your birthday as a holiday
• Onsite amenity hub including cafe, gym and shower facilities
• Early finish Friday
• Discretionary bonuses
• BUPA
• Staff awards
• Christmas office closure (From Christmas Eve to day after New Years Day)
• EPA programme available (Health Assured)
• Death in Service/Life Assurance
• Sample Sales