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Trainee Field Service Engineer
Location: Manchester - Home-based with extensive travel required for on-site service and repairs.
Principal Purpose
Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations.
Key Responsibilities
- Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
- Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
- Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
- Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
- Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
- Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
- Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
- Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
- Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
- Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
- Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
Benefits:
- 25 days paid holiday plus bank holidays per annum plus Christmas closure. Additional days are given for long service.
- Company Sick Pay.
- Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary.
- Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families.
- Family-Friendly Policies.
- Agile/Hybrid working for applicable roles.
- Flexitime for applicable roles.
- Discretionary Pay reviews.
