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We have a fantastic opportunity for a Landlord Compliance Co-ordinator Manchester City Council, this is a full-time temporary role for the next 3 months with the possibility of extension.
What is the role?
Manchester City Council are looking for a Landlord Compliance Co-ordinator, to be the first point of contact for internal and external customers and will provide excellent front-line customer service contributing directly to service and organisational objectives. The role holder will provide high quality, customer focused, flexible and timely support, complying with all relevant legislation and procedures and contributing to the achievement of objectives of a high-quality service.
What are your responsibilities?
- Determine the requirements and needs of customers advising on the most appropriate course of action to support them, liaising with other service areas and agencies where appropriate and arranging assistance where required.
- Process a range of customer requests and assist in the completion of relevant information in line with service processes and procedures and any relevant legislation, ensuring information provided is accurate and up to date.
- Contribute to the development and improvement of management information systems identifying areas for improved efficiency and added-value support to the service.
- Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud where appropriate. Where required, accurately process payments for customers in line with Manchester City Council’s financial regulations.
- Proactively identify any potential risks from and to customers accessing the service and escalate any issues through the agreed channels.
- Develop effective partnerships and collaborative working arrangements with other services.
What skills do you Need?
- Must have recent experience of working as a Landlord Compliance Co-ordinator, ideally for a local authority or housing association.
- Strong IT Skills, as you will be using Microsoft Office, and Internal Council IT Systems
- Full knowledge of all Housing Legislations, and the Housing Act.
- Excellent people skills, as you will be speaking to the public, other members of staff and managers.
Next Steps:
To receive a full job description please apply below or email your CV toÂ
