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- Supporting the day-to-day administration of team activity
- Management of T&L elements of the employee onboarding process, utilising our Learning Management System (LMS) and ensuring a positive new starter experience
- Act as a first point of contact for general T&L queries through daily monitoring and maintenance of the T&L inbox, responding within the SLA and escalating of queries to the team where necessary
- Monitoring and tracking of the T&L budget, managing and processing of invoices in a timely manner, liaising with internal and external stakeholders as required
- Maintain up to date files and records of electronic documentation
- Track and manage compliance and reporting, utilising the data to create Management Information (MI) and ensuring any non-completion is escalated accordingly
- Diary management for Talent Development Programmes, administering delegate attendance, sending invites and supporting with any other programme related administrative activity
- Process Improvement – identify streamlining of T&L processes to ensure the team are operating as effectively as possible
- Overall management of tracking of the annual Performance Career Development (PCD) process across the group and escalating trends to the (Deputy) Head of Talent and Learning
- Provide administrative support on wider HR and T&L projects e.g., ED&I agenda
- Proven organisation and time management skills with the ability to schedule and prioritise work using time effectively, setting and meeting deadlines in accordance with business needs
- Demonstrable ability to work to a high degree of accuracy with exceptional attention to detail
- Ability to build good working relationships across all levels and effectively manage stakeholders
- Strong written and oral communication skills – being able to comfortably and confidently communicate with colleagues and delegates
- A proactive, client-focused approach
- Digital literacy - strong working knowledge of Microsoft Office, specifically Word, Excel, 365 and Outlook
- Prior administrative experience
- Proven ability to work using own initiative and take accountability for your workload
