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- Hybrid working!
- Great benefits!
- Learning & progression!
- Ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll.
- Liaising with internal stakeholders.
- Using the CRM to record details of all client interactions.
- Complete all set tasks accurately and efficiently.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Working closely with payroll processors (based in Kochi, India).
- Maintaining a working knowledge of current statutory and legislative compliance.
- Previous experience working in Payroll, at an Advisor or Senior Advisor level.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Highly organised and methodical in your approach.
