Property Adjuster Assistant

The opportunity:

The Adjuster Assistant provides administrative and operational support to Claims Loss Adjusters in managing and processing insurance claims. This role involves coordinating documentation, communicating with clients and stakeholders, processing invoices and payments as and when necessary and assisting in the preparation and investigation of claims. The Adjuster Assistant plays a crucial role in ensuring the smooth and efficient handling of claims from initiation to resolution.

Key Responsibilities:

• Assist Claims Adjusters in the preparation, review, and submission of claims documentation.
• Maintain accurate and organized claim files, ensuring all required documents are properly filed and easily accessible.
• Schedule appointments, meetings, and inspections for Adjusters as needed.
• Manage and update claim management systems with current information and status updates.
• Serve as a point of contact for claimants, policyholders, and other stakeholders to provide updates on claim status and gather additional information as required.
• Respond to inquiries from clients and adjusters in a timely and professional manner.
• Coordinate communication between adjusters, clients, and third-party service providers.
• Assist in the investigation of claims by gathering relevant information
• Prepare preliminary reports and summaries for review by Claims Adjusters.
• Follow up on pending claims and ensure that all necessary steps are completed for claim resolution.
• Assist in the preparation of estimates for damages and losses under the guidance of a Claims Adjuster.
• Compile and maintain accurate records of all claims activities, including communications, assessments, and decisions.
• Generate reports on claim status, outstanding issues, and trends as requested by the Claims Adjuster or management.
• Accompany Adjusters on site visits to assist with inspections, take photographs, and document findings.
• Help in reviewing and analysing claim information to determine coverage, liability, and settlement recommendations.

Experience:

• Previous administrative or clerical experience, preferably within the property insurance or claims industry.
• Experience in a customer service or support role is advantageous.

Skills and Competencies:

• Strong organizational skills with a keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with claims management software.
• Strong interpersonal skills, with the ability to work collaboratively in a team environment.
• Basic understanding of insurance terms and claims processes (preferred).

Perks and Benefits

Salary: Paying up to £30,000 depending on experience.

· Parking onsite

· Bonus scheme based on team and personal performance

· Career progression

· Private health cover

· Flexible working conditions

Hours are: Monday - Friday 9am-5pm.

*What next?*

If this role interests you and you possess the right skills and experience required, then please submit your application and we will be in touch to discuss further and in confidence.