Technical Operations Supervisor

Technical Operations Supervisor£42,000 +Overtime, On Call BonusWorking out of the Leigh Office Covering the North RegionsFull Time| Permanent | Monday to Friday 45 hour working week 8am - 5pm

On Call 1 in 5 weeks (Monday – Sunday)

Do you have experience within the Drainage Industry?

Do you hold a valid UK Driving Licence?

Attega Group is currently partnering exclusively with our client in recruiting a Technical Operations Supervisorto join the team.The main purpose of this role is to support the Reactive, Remedials, Technical and PPM Teams across the North.In return, our client is offering a salary of up to £42,000 P/A, depending on experience, plus Overtime and on call bonuses. This is a full-time permanent position. Reporting to the Operations Director, your responsibilities will include:

• To work within a fast-paced Office environment providing technical support for Reactive, Remedials and PPM workflows.
• Provide technical guidance to the office and field teams.
• Collaborate with head office to ensure quality standards and company processes are followed and adhered to.
• Manage a continuous pipeline of quote requests and produce detailed estimates for remedials and project works.
• Oversee the Reactive and Remedials field operatives by providing technical support and guidance to ensure onsite works are completed efficiently.
• Manage Reactive and Remedials operatives equipment and training requirements.
• Offer technical support to the wider business as required.
• Liaise with clients, attend site meetings and to resolve challenging and complex technical drainage issues.
• Review drainage, small civils and plumbing quote requests to ensure all relevant information has been obtained before processing the request with the team.
• Compile and send out a set number of new estimates across various disciplines each week.
• Provide estimates for CCTV surveys and various drainage works including internal detailed inspections and investigations.
• Liaise with internal scheduling teams to arrange reactive and quoted works to be undertaken within SLA.
• Liaise with field-based operatives to ensure scope of the works is understood and operatives have a clear programme of works for all remedial works.
• To ensure operatives reports are up to the correct standard and that these are informative and clear for our clients to read and understand.
• Liaise with field operatives and internal technical support teams to ensure all relevant information is captured within the written reports.
• Liaise directly with clients to move forward reactive and remedials works.

The Ideal candidate will have:

• Previous long-term Drainage Experience
• Can do work ethic
• Good Communication and Problem-Solving Skills
• Willingness to learn and progress within the role
• Attention to detail and customer-focused attitude
• Valid UK Driving Licence
• Experience reviewing footage within Wincan Software (Is desirable but not essential)

For more information on our Technical Operations Supervisor role, please contact Tom Hibberd in the Attega Group offices today!