- Serve as the primary contact for landlords, addressing their concerns and offering practical solutions over the phone, email, and live chat.
- Provide expert guidance on a variety of property management issues, including but not limited to Section 21 notices, Section 8 notices, Tenancy Deposit Schemes, and legal compliance.
- Ensure all queries are handled promptly, offering detailed and well-informed advice to help landlords resolve their issues efficiently.
- Direct landlords to additional resources or third-party services where necessary, helping them to access further support as needed.
- Collaborate closely with internal teams and departments, ensuring that all client concerns are resolved in a timely and professional manner.
- Keep up to date with changes in property legislation and rental market trends to ensure the advice given is accurate and up-to-date.
- Provide proactive advice to prevent potential issues from escalating and help landlords to adopt best practices in property management.
- Strong knowledge of property management, landlord responsibilities, and tenancy laws.
- Excellent communication skills, with the ability to convey complex information clearly and concisely.
- Customer-focused with a proactive approach to solving problems.
- Ability to manage a high volume of queries while maintaining attention to detail and accuracy.
- Comfortable working both independently and as part of a team.
- Experience in the property industry or a similar advisory role is highly desirable.