Night Team Advisor - Customer Advisor

Join Our Night Team as an Out of Hours Advisor!

Pay: £13.00 per hour
Hours: 37.5 hours per week (8 pm - 8 am, 4 nights on, 4 nights off)
Location: Hybrid once fully trained

Are you a night owl looking for a rewarding role with impactful work during non-traditional hours? As an Out of Hours Advisor, you'll play a vital role in supporting our Funeralcare services, providing critical assistance to families and organizations when they need it most.

Why This Role Is Ideal for Night Workers:

• Meaningful Work After Hours: You'll be the calm, compassionate voice during the night, supporting hospitals, care homes, and families when they need guidance the most.
• Night-Shift Flexibility: Enjoy a 4-night-on, 4-night-off schedule, allowing you to balance work with your personal life.
• Quiet, Focused Environment: Work in a calm, late-night office setting, giving you the space to focus without daytime distractions.
• Extra Pay for Night Shifts: With a competitive hourly rate of £13, your night shift work comes with added value.

Key Responsibilities:

• Support in Sensitive Moments: Handle late-night calls with care and professionalism, ensuring families and institutions receive respectful, timely support in transporting the deceased.
• Social media and Admin Tasks: Be in charge of social media monitoring, handling queries and comments, while also taking care of essential admin duties like responding to emails and managing post.
• Customer Service: Deliver exceptional customer interactions over the phone, ensuring every conversation leaves a positive and lasting impression.

What We're Looking For:

• Calm Under Pressure: You'll maintain focus and composure during difficult situations, providing empathy and understanding.
• Organized and Efficient: Manage multiple tasks with ease, ensuring each night's work runs smoothly.
• Team Player: Work closely with a supportive team, collaborating to meet our high standards of service.
• Tech-Savvy: Confident in using IT systems and eager to learn new tools that support your role.

Ready to Make a Difference at Night? If you're ready to work when others sleep, and you're passionate about providing outstanding service during the hours that matter most, apply now to join our team!

Note: While we aim to respond to every application, if you haven't heard from us within 14 days, please consider your application unsuccessful.

This vacancy is advertised by Rullion Ltd, a trusted employment business committed to creating equal opportunities for all candidates. NCOATES

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.