Rent and Service Charge Manager

Key Responsibilities - Rents and Service Charge Manager will:

• Be responsible for managing the annual rent modelling exercise for tenants and final rent and service charge calculations, liaising with key stakeholders to ensure the accuracy of rents and service charges.
• Ensure all Regulatory and Legislation requirements are met when setting rents and service charges and notifying tenants.
• Be responsible for the reviewing and updating of the rents and service charges policy and ensuring it is adhered too.
• Ensure the data is reflected correctly on the Housing management system for charging purposes.
• Be responsible for the production of reports that ensure performance is understood and that variances, issues and risks are promptly brought to the attention of the Head of Finance.
• Monitor and evaluate financial information systems to ensure that all policies and processes in line with changing legislation and regulatory requirements.
• Responsible for the reconciliation of rent and service charge accounts and the preparation of annual statements.

• Responsible for responding to tenant enquiries or complaints and resolving issues related to rents and service charges, working collaboratively with colleagues from other departments to ensure a high level of service.
• Lead in the preparation of accurate and timely information to support all external reporting, including internal and external audits and any regulatory returns.
• Wil be responsible for the preparation and submission of the Statistical Data Return to the Regulator of Social Housing and support other returns.
• Input into the Management Accounts, in particular reporting on budgets relating to rents and service charges.
• Will be responsible for budget management of rents and service charges liaising with the Director of Housing and Tenant Experience and the Head of Housing.
• Support the Budget setting and Business planning process providing information on Rents and Service Charges.
• Be Responsible for writing Executive/Committee Reports on Rents and Service Charges.
• Assist with the valuation process providing data and information for its submission.
• Manage the Finance Assistant - Rents and Service Charges and provide direction.
• Support the Head of Finance as and when required, with other aspects that fall within the remit of the Finance Team.

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