Hire Coordinator

HIRE COORDINATOR - Manchester

JOB OVERVIEW

As a Hire Coordinator, you will play a crucial role in managing equipment hire bookings for trade clients and coordinating AV equipment requests from venue partners. You will be responsible for providing optimal AV solutions, maintaining inventory records, and ensuring smooth operations between clients and internal teams.

KEY RESPONSIBILITIES

Client and Venue Management

• Process and manage equipment hire bookings for trade clients
• Coordinate AV equipment requests from venue partners
• Advise clients on optimal solutions for their events, leveraging our vast inventory
• Maintain client relationships and identify upselling opportunities

Operations and Logistics

• Maintain accurate stock bookings and availability
• Produce daily schedules for Venue Technicians
• Liaise with the warehouse team for equipment preparation and dispatch
• Troubleshoot and resolve booking conflicts or equipment shortages

Documentation and Communication

• Generate quotes and invoices for hire services
• Communicate effectively with clients and internal teams
• Prepare health and safety documentation for venue operations

Support and Development

• Provide occasional out-of-hours telephone support
• Contribute to improving hire processes and procedures
• Stay updated on new equipment and industry technologies
• Occasional assistance with on-site work and other tasks as the business requires.

SKILLS AND KEY ATTRIBUTES

• 2+ years of experience in a similar role within the AV or events industry
• Strong, comprehensive understanding of a broad range of audio, visual, lighting, and scenic equipment
• Excellent organisational and time management skills
• Problem-solving skills and ability to make quick decisions
• Proficient in MS Office and inventory management software
• Outstanding communication and interpersonal skills
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Knowledge of health and safety regulations in the AV and events industry
• Willingness to provide occasional out-of-hours support
• Flexibility and a customer focused attitude
• High standard of personal presentation
• Ability to work as part of a team and under own initiative
• Passion for staying current with emerging AV technologies and industry trends
• Full UK Driving Licence and own transport

REQUIRED TECHNICAL KNOWLEDGE

• In-depth understanding of audio equipment: mixers, speakers, microphones, amplifiers, and signal processing gear
• Comprehensive knowledge of visual equipment: projectors, screens, LED walls, cameras, and video switchers
• Strong grasp of lighting equipment: conventional and intelligent fixtures, control boards, and rigging systems
• Familiarity with scenic elements, staging, drapes, and truss systems
• Understanding of signal flow and basic troubleshooting for AV systems

OUR VALUES

We're looking for a Hire Coordinator who embodies our core values:

• Making Things Work Better: You look for ways to improve and add value to the team and wider department, using your experience and initiative to offer the best solutions.
• Acting with Integrity: You're straightforward, upfront, and committed to doing right by both internal and external stakeholders, maintaining a positive and respectful attitude in all interactions.
• Caring About the Details: You understand that small things can make a big difference, and you're committed to maintaining the highest standards and attention to detail in all aspects of your work.
• Thinking Ahead: You're proactive in working through challenges and finding solutions, contributing to our can-do spirit and problem-solving culture.

WHAT WE OFFER

• The opportunity to contribute and add value to a growing department and company in the exciting live events industry
• A collaborative and innovative work environment where your ideas and creativity will be valued
• Ongoing training and support to develop your skills and advance your career within our expanding organisation
• 28 days annual leave per year, with additional days for long service
• Company pension scheme with monthly employer contributions
• Employee recognition programs, including Employee of the Month award
• Free on-site parking
• Regular social events and team-building activities
• Long service rewards

PERKS (available after successful completion of probation period)

• Comprehensivehealthcare package, including:
  • Access to private medical treatment
  • Mental health support
  • Out-patient surgical procedures
  • Optical, dental, and audiological cover
  • Employee assistance program
• Sick pay scheme
• Cycle to work scheme
• Electric vehicle scheme

TRAINING & PROGRESSION

We value our team and want to see them progress and develop their skills and careers within the organisation. Ongoing training will be provided as the job role requires.