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Sales Support Manager
Permanent
Salary 拢28k pro rota
Manchester
Medlock Partners are partnering with a well-established and growing online retail business based in Manchester, who are looking for a sales support manager, to assist with running a small team ensuring customer accounts run smoothly. The successful person will ideally have previous experience of managing a small team within a customer focused sales environment.
Key responsibilities of the Sales Support Manager:
路聽聽聽聽聽聽聽Overseeing a small team of 3, working closely with the sales team to ensure smooth running of the sales operations.
路聽聽聽聽聽聽聽Processing orders through the system, handling customer quotations preparing and sending customer invoices
路聽聽聽聽聽聽聽Resolving customer queries via phone, email and social media, providing prompt and successful outcomes.聽聽聽聽聽
路聽聽聽聽聽聽聽Collaborate with various internal teams to resolve customer queries and reporting back to customer with positive resolutions.
路聽聽聽聽聽聽聽Compiling and maintaining paper, digital and electronic employee records in accordance with data protection principles.聽聽
路聽聽聽聽聽聽聽Carry out data analysis, generating reports to track key metric performances.
路聽聽聽聽聽聽聽Conduct 1-2-1 training and support for team members.聽聽聽聽聽聽聽聽
聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽-
Key requirements for the Sales Support Manager
路聽聽聽聽聽聽聽Previous experience within a sales and customer service environment
路聽聽聽聽聽聽聽Experience using Freshdesk.
路聽聽聽聽聽聽聽Highly organised with strong eye for detail.
路聽聽聽聽聽聽聽Excellent communication skills,
路聽聽聽聽聽聽聽Ability to manage customer queries and resolve with a positive outcome
路聽聽聽聽聽聽聽Ability to communicate verbally and in writing with all levels within the companies.
路聽聽聽聽聽聽聽Handle multiple tasks in a fast paced environment
路聽聽聽聽聽聽聽A quick leaner and a well rounded problem solver
If you are interested in this Sales Support Manager position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Santamaria
Medlock Partners are a professional services recruitment specialist operating across England.
We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
