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Customer Account Manager
Monday To Friday 08.30 - 17.30
Salary Approx £25,000.00 - £27,000.00
Based in Manchester, M40
The responsibilities and duties of a Customer Account Manager may include:
* Processing of sales orders, processing of collections, planning of internal logistics' alongside managing third party haulage suppliers,
* Being able to cover all roles of the customer service department which include both inbound and outbound material.
* Setting customer satisfaction targets and working with the team to meet targets consistently
* Interacting with customers daily by answering their questions and dealing with all queries in a timely manner.
* Ensuring that any changes to their orders are communicated.
* Establishing customer service policies and procedures
* Communicating with sales to understand the customers' requirements and ensuring that is clearly understood by both operations and customer service.
* It will also include general office management such as housekeeping, upholding office practices and dealing with day to day issues such as phone system and IT.
The Person
As Customer Experience Manager you will have a passion for customer satisfaction, you will genuinely care for customers and have a desire to find impactful solutions to support each customers' experience. You'll be a dynamic manager with experience in dealing with day to day problems. This role will suit someone who naturally strives for continuous improvement and finds joy in bringing new ideas to the table to ensure service to customers' is outstanding - not just good! Ideally you will have experience in business-to-business roles and have some understanding of a manufacturing process.
Our client are looking for a candidate who has experience of effectively managing existing customer accounts, this will involve the processing and updating of orders and dealing with all over queries as soon as they are received. The client base you would be dealing with is around 15 accounts so it isn't a large amount but you would need to be a proficient administrator with strong communication skills.
If this sounds like the role for you then apply now!
CCNorthwest
