DTC Account Executive

Zachary Daniels are recruiting for a DTC Account Executive to join a well-established and loved omni-channel fashion retailer. This is chance to be part of an amazing business who are currently going through their most sustained period of growth with more incredible growth projected!

This position ensures account health is maintained across all Marketplaces, through regular communication internally and externally with core stakeholders.

• Monitor key performance indicators (KPIs) for each drop shipment account, tracking metrics such as order fulfilment SLA's, shipping accuracy, sales tracking, and customer satisfaction.
• Identify areas for improvement and work collaboratively with partners to optimise operations.
• In conjunction with the daily account activity, own the Account Plan and other planning materials, and ensure they are regularly reviewed against established milestones and targets.
• Ensure that agreed quality assurance and customer satisfaction procedures are fully implemented and monitored.
• Understands the key accounts' strategy, issues, culture, challenges considering the impact on account management.
• Maintain product ranges pricing across partners, uploaded in line with seasonal deadlines, with established pricing and full-size ranges available.
• Completion of customer product matrix, Imagery & samples when required.
• Manage stock, work closely with the imports team on new season stock availability and seasonal promotions.
• Monthly analysis & management of customer take up of forward orders.
• Build great relationships with key areas of the business such as Buying, Marketing, Product & Digital.
• Analytical thinking - ability to tackle complicated issues by evaluating information gathered, analysing future sales, future stock, and act upon your findings.
• Serve as the primary point of contact for new drop shipment accounts, building and maintaining strong professional relationships. Address any concerns or enquiries promptly to the Account Manager, acting as a liaison between the company and the partner.
• Close working relationships with Digital, Wholesale, Sales agents, Retail, Logistics, Finance and Customer Experience teams to deliver cross-functional initiatives and improvements.

• Strong computer skills including Microsoft Word and PowerPoint with a minimum intermediate level for Excel.
• Knowledge of and experience in using customer portals.
• Analytical thinking - ability to tackle complicated issues by evaluating information gathered from a variety of sources, analysing future sales, future stock, and act upon your findings.
• Demonstrable ability to facilitate the identification and shaping of opportunities across Service Lines.
• Able to demonstrate excellent customer service experience working on DTC accounts.
• Understanding of logistics function gained from experience of working with them in a previous customer service role.
• Strong work ethic & positive 'can do' attitude.
• Self-motivated.
• Excellent time management
• Strong communication and organisational skills.
• Confident in customer facing situations.
• Excellent interpersonal skills.
• Able to forge excellent working relationships with customers, sales agents, and colleagues

DTC Account Executive Benefits:

• Profit Share Bonus.
• Future-Proof Pension
• Annual Leave: 25 days + BH
• Buy More Leave: Buy up to an additional 3 days of annual leave every year
• Exclusive Discounts.
• Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
• Benefit from enhanced Maternity & Paternity schemes after 2 years of service.
• Take advantage of birthday hours to celebrate your special day.
• Wellness Walks: Join company walks to stay active and connect with colleagues.
• Work in a state-of-the-art Head Office environment.
• Volunteer Day: Enjoy a paid day off to give back to your community.
• Free, secure on-site parking for all employees.
• Enjoy meals in their subsidised canteen, featuring Starbucks coffee.
• Cycle to Work.
• Fitness Perks: Access discounted gym memberships at various locations.
• Flexible and Hybrid working.

Don't miss the chance to be a part of something special and take your career to new heights. Apply now!

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