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- looking for a Case Packager to join their Manchester team
- responsible for providing support to the sales team,
- ensure administrative tasks are carried out to maximise productivity and perform
- Produce Indicative Terms for all sales staff to increase business levels
- Request valuation quotes from panel valuers to enable valuation pricing and dates to be fixed
- Manage internal mailboxes to ensure new leads and enquires are passed over in a timely manner
- Check sales packs coming in to ensure all requirements are met in enabling the pack to be processed
- Contact with borrowers/brokers to chase for any missing requirements of held sales packs or initial structure of deals where needed.
- Handle inbound and outbound calls to answer any questions and queries enabling the call to be directed to correct Sales team member.
- Update packs with missing requirements to ensure they are acceptable to be processed
- Manage online webchat for all borrowers to ensure queries are answered within agreed service level agreements
- Maintain the broker database ensuring data entered is accurate in line with Data Protection regulations Â
- Collate customer service leads and act as liaison between Sales & Customer Service to ensure the lead is processed effectively
- Produce Sales statistics for the Commercial Director daily to provide oversight of sales performance
- Perform Sales Administration tasks on an ad hoc basis to alleviate workloads of the Sales staff and support the Commercial senior Leadership team   Â
