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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.'
- Full-time or 4 days.
- Hybrid - Manchester office.
Role
You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.
The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.
Day to Day Responsibilities
- Effectively maintain an active caseload of structured video counselling sessions,
- utilising a Solution Focused Brief Therapy approach.
- Maintain an active caseload of Digital CBT clients, including Digital Trauma
- Programme
- On request, manage a caseload of high intensity counselling cases via video -
- working with those who require a higher level of psychological intervention such as
- CBT or EMDR
- To demonstrate an ability to work with a variety of individuals and presenting issues,
- including those who are distressed, at risk or where child and adult safeguarding
- concerns are identified
- To ensure ongoing CPD and training towards higher level qualifications
- Where required, to provide 'in the moment support' via the 24/hour helpline and
- ensure all calls are answered within 8 seconds and triaged to determine the most
- appropriate type of support required
What you bring to the team?
- To be BACP accredited or working towards accreditation
- To be trained in CBT or EMDR or working towards higher level qualifications
- Relevant telephone experience and/ or EAP experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
- Experience of working within a target driven environment
Benefits:
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Up to 70 a month for supervision
- BACP membership paid for after probation
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- 100% funding for professional registration fees
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month
- with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
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