Service CoOrdinator

Position Overview: Service Coordinator - Fire Division

Location: Manchester

Salary: Up to £30k depending on experience.

Type : 3 month contract with possible extension

Prime Workforce is proud to represent one of the world’s leading pioneers in fluid-flow technology. With a team of over 1,400 professionals worldwide and a legacy of excellence supported by eight manufacturing facilities across four continents, Armstrong Fluid Technology is more than just an industry leader—it’s a global community united by a commitment to shaping the future and protecting our planet.

As a Service Coordinator within our Fire Division, you will play a critical role in ensuring outstanding service delivery, driving operational efficiency, and upholding our reputation for quality and dependability. Join a dynamic team in an environment that values learning, innovation, and the relentless pursuit of excellence. This is your chance to make a meaningful impact and grow with a company that leads by example.

Key Responsibilities

In this role, you will:

Service Operations

• Schedule and Dispatch: Coordinate service appointments for technicians to ensure timely and efficient service delivery.
• Customer Communication: Serve as the main point of contact for customers, addressing inquiries and providing updates on service status.
• Technician Support: Provide resources, information, and real-time support to technicians during service calls.
• Compliance and Documentation: Ensure adherence to regulations and maintain accurate service records.
• Inventory Management: Oversee parts and equipment inventory to support seamless service operations.
• Reporting and Analysis: Generate reports on service performance and analyze data to identify improvement areas.

Customer Relationship Management

• Build strong client relationships and gain a deep understanding of customer needs.
• Provide exceptional post-sale support, ensuring high levels of satisfaction.
• Analyze customer feedback to improve service levels and identify growth opportunities.

Team Collaboration and Development

• Foster teamwork and collaboration across departments.
• Assist in training and developing staff to uphold high service standards.

What We’re Looking For

To thrive in this role, you’ll bring:

Qualifications and Experience

• GCSEs (A-C grades) in Maths and English.
• Knowledge of fire pumps is advantageous.
• Technical background or familiarity with engineering principles.
• Experience in customer service, project coordination, or service management, ideally in the engineering sector.

Skills and Attributes

• Proficiency in service management software (e.g., SAP, ServiceNow).
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Exceptional organizational and multitasking abilities.
• A self-starter attitude with creative problem-solving skills.
• Ability to conduct root cause analysis and recommend clear solutions.

Knowledge

• Understanding of engineering principles and technical processes.
• Basic knowledge of fire safety regulations and heating systems is a plus.

At Prime Workforce, we foster diversity and promote equality. We encourage applications from all areas of society and can discuss reasonable adjustments to support your application.

Legal Information:

Prime Workforce acts as an employment agency for permanent work and an employment business for temporary work. For roles in across the UK, applicants must be eligible to live and work in the UK