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Job Title: Bereavement Officer
Location: Royal Bolton Hospital, Bolton, BL4 0JR
Hours: 30 hours per week Monday, Tuesday, Wednesday & Friday 8.00am - 4.00pm - manager will accept less hours and can be negotiable for someone with the right experience
Trust Location: Bolton NHS Foundation Trust
Role type: Temporary for 3 months with possibility of extension
What you'll be responsible for:
- The Post holder will be the key contact for bereaved family relatives to support
them through the process of arranging and registering when someone dies in the
hospital and will assist with the preparation and documentation of death
certificates, working with medical staff and medical examiners this will also
include supporting referrals to coroners and supporting funeral planning.
- Supporting the Bereavement officer in arranging funerals for
adults and still births when necessary liaising with bereaved families and support the efficient channelling of communication with medical examiner office , bereaved families, discussions with the Registers, coroners department staff , other organizations members of the public and other disciplines within the Trust.
- Complete claims forms for patients and families and assist with Department of
Work and Pensions enquires regarding admission and discharge dates either by
telephone or letter
- To deal in a professional, helpful and sensitive manner with families, staff and
other agencies by telephone or face to face, taking messages, advising families
about appointment , referral to the Coroner, medical examiner office and Registrar
- The post holder will demonstrate excellent organisational skills, must be
flexible in approach, able to exercise initiative and demonstrate a consistently
high standard of professionalism, being aware of the need for compassion, confidentiality and integrity
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You'll learn the following whilst working at the trust:
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You'll have the following skills/experience:
- Experience of dealing with bereaved families, either as a bereavement office or through coroner / funeral director capacity
- Must be of an empathetic and understanding nature
- Polite and friendly manner and comfortable dealing with sensitive and distressing situations
- Enthusiastic, confident approach to change, calm and reliable under pressure
As a member of NHS Professionals, you have fantastic benefits:
- Competitive pay rates- work this week, get paid next week
- Essential support when you need it- 24/7 365 days- call us anytime
- Multi locational- work across neighbouring Trusts
- Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
- Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
- Training and development opportunities- Keep up with the essentials and more
- Build holiday allowance for every shift you work- your work life balance is important to us
- Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
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