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- Pay Rate: £14.72 per hr paye
- Location: Manchester City Council
- Job Type: Full-time, Temporary (2 - 3 months with the possibility of extension)
Manchester City Council is seeking an experienced Housing Officer to provide exceptional housing management services and high-quality accommodation to homeless households. This role is crucial for ensuring the well-being and compliance of tenants and requires proactive collaboration with support workers and other team members.
Day-to-day of the role:- Work cooperatively with tenants and their support workers on housing management matters.
- Contribute to the team's objectives by providing information to assist in the assessment of referrals.
- Monitor occupants’ compliance with their occupancy agreements, house rules, and any court orders, taking prompt action in response to breaches.
- Manage, monitor, and maximise collections for rent, utilities, and miscellaneous charges, maintaining appropriate records and reporting regularly to the Deputy Team Leader.
- Monitor the progress of occupants’ Housing Benefit claims and work closely with Manchester Revenue and Benefits Unit to advise tenants appropriately.
- Manage the processes of starting, operating, and ending tenancies, including the service and administration of Notices to Quit.
- Coordinate with occupants and support workers on support planning related to tenancy management.
- Arrange day-to-day responsive repairs, manage re-lets, and oversee the repair or replacement of furnishings in consultation with the team and partner services.
- Promote and support service user inclusion, empowerment, consultation, and participation in all aspects of the service and wider community.
- Ensure compliance with Health & Safety procedures, identifying, minimising, and managing risks.
- Maintain clear, concise, professional, and auditable records in accordance with City Council procedures and financial regulations.
- Valid enhanced DBS on the update service.
- Full UK driving licence and access to a vehicle.
- Experience in housing management or a related field.
- Strong ability to work cooperatively and effectively with different teams and agencies.
- Excellent organisational and communication skills.
