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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as Head of Counselling.
THE ROLE
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities
- Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services
- Providing clinical leadership and guidance to the Counselling Management team
- Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
- Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
- Supporting with recruitment and overseeing departmental retention
- Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
- Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
- Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews
- Maintaining a small active caseload of counselling clients
What you bring to the team
- Current accreditation with the BACP (or eligibility to apply and actively working towards)
- Ability to multi-task effectively and work in a time pressured environment
- Strong leader who is able to communicate clearly
- Commercial and operational awareness and interest
- Previous EAP experience desirable but not essential
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years' service
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes.
49061LS
INDMANS
