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The Portfolio Group are proud to represent our client in their search for a Workforce Scheduler, to join the Workforce Planning team. You will have experience of administering effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. We are looking for someone who has created reports on Excel, enjoys a fast paced environment, and is looking for a new challenge!
Day-to-Day Responsibilities
Produce the daily staffing profile for the current day.
Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.
Produce the weekly schedule
Responsibility for overtime requirements, managing the monthly availability upload
Ensuring shift management for weekend and bank holiday shifts is in place.
Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.
Improve efficiency through effective reporting and development of reports
What you Bring to the Team
Experience in a planning within a contact centre environment
Excellent attention to detail and an ability to be forward thinking in your approach
Good knowledge of Excel (lookup functions, countifs, Index Match, pivot tables, etc)
Understanding of VBA would be beneficial but not essential
Forward thinking and self development
Ability to work in a fast paced environment.
Strong time management skills.
A dynamic and flexible approach, as well as the ability to work under pressure.
BENEFITS
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service.
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit Share Scheme
Season Ticket loan scheme
Cycle to work scheme and Free on-site Gym
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with
free food and drink - we call this Fab Friday'!
Company incentives, access to discount schemes
INDMANJ
We will also accept applications from the following job titles:
Workforce Planner, scheduler, Call centre planner, Workforce Planning, Resource planning, Real Time Analyst, Call Centre Real time analyst
