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The Portfolio Group are proud to represent our client, a global HR provide, in their search for a Resource Support Coordinator, to join the Workforce Planning team. You will have strong Admin experience ensuring smooth and efficient running of the wider operation, this is a very varied, fast paced role - no 2 days will be the same!! We are looking for someone who enjoys spinning plates, is very organised and is a quick learner! If this sounds like you, please apply today and we'll be in touch!
Job Purpose
To provide first class administration and support to the Operations Manager, the Employment Services
department, Resource Planning and to the PA to Group Operations Director as and when required. You
will also provide proactive case management support to Corporate clients and to support and enable the
Corporate & Education Employment Law Business Partners to achieve timely resolution of employment
law and HR cases. You will also proactively contact Corporate clients to assess the status of ongoing cases
and identify opportunities to drive momentum on case up to resolution inclduing follow on arrangements.
Day-to-Day Responsibilities
* To carry out administrative tasks for the Operations Manager, including but not limited to diary
and mailbox management.
* To support the Employment Services Department with administrative work.
* To ensure team personnel files are kept up to date, treating the contained information with the
highest level of confidentiality.
* To support PA to Group Operations Director with tasks as the business demands.
* To manage meeting room bookings.
* To assist with logging jobs with the IT and building maintenance teams as required.
* To ensure records are accurate by entering information onto the advice system and other relevant
logs and computer systems, where necessary.
* To assist the Department with consistent communications between Manchester, Glasgow, Dublin,
Belfast, Cork and other Group companies.
* To organise lunch/refreshments for client meetings.
* To deal with incoming emails and post, occasionally responding on behalf of the recipient.
* To assist with organising incentives and tracking of prizes/gifts.
* To utilise Resource Planning data; schedule none phone based activities such as training, 121s and
team meetings at the optimal times to support excellent service levels to our clients.
* To provide various basic weekly and ad hoc reports when required.
* Where possible, manage the workflow of Peninsula Employment Consultants by moving tasks
within the HR system to the most appropriate consultant based on their real time capacity.
* To assist the Department with meeting agendas and minutes.
* To produce documentation relating to project work where required.
* To collate all reports in a format as requested.
* When required, to take reception calls and internally transfer calls through to the intended
recipient.
* To order and maintain stationary stock.
* To ensure that work assigned to colleagues is completed and follow up as required in order to
meet deadlines.
* To proactively contact Corporate clients to establish a status update on cases/ queries that have
become dormant for a set period of time dependent upon the nature of the case.
* To log details of all interactions with clients accurately onto the bespoke internal systems such as
HR Case Tracker and AV3, including accurate recording of the reasons for case resolution.
* To develop personal knowledge of HR and Employment Law and to refer to Company internal
training and legal updates to ensure that any advice provided is compliant.
* To follow internal and client protocols for managing and escalating cases where applicable.
* To carry out other tasks that are deemed necessary by the Management Team.
BENEFITS
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service.
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit Share Scheme
Season Ticket loan scheme
Cycle to work scheme and Free on-site Gym
Access to Employee Assistance Programme
Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!
Company incentives, access to discount schemes
INDMANJ
