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Unified Communications UC Engineer - GBP 25000

Nextech
Posted a day ago, valid for 16 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role is for a 1st Line Unified Communications Engineer located in Manchester, offering a salary between £24,000 and £25,000.
  • Candidates should have a minimum of 1 year of experience in a Unified Communications role, with knowledge of hosted voice platforms and connectivity.
  • The position involves providing first-line support for Unified Communications, managing customer tickets, and troubleshooting various issues related to telephony, connectivity, and devices.
  • The job requires strong communication skills, a problem-solving mindset, and the ability to work effectively both independently and as part of a team.
  • Hybrid working is available, subject to the agreement of the Line Manager, with full-time hours set at 37.5 hours per week.

Role: 1st Line Unified Communications (UC) Engineer Location: ManchesterHours: Full-time, 37.5 hours per weekSalary: £24,000 - £25,000Hybrid Working: Available, subject to Line Manager's agreement

Are you passionate about technology, customer service, and eager to grow in a dynamic ICT environment? We are a UK-wide ICT group supporting businesses to work smarter through technology. Specialising in Cloud services, managed IT services, infrastructure support, and mobile communication solutions, our team thrives on delivering top-tier support and creating exceptional customer experiences.

Role Overview: 1st Line Unified Communications Engineer.

As a 1st Line Unified Comms Engineer, you'll play a key role in supporting our growing Unified Communications customer base, including fixed-line, telephony systems, connectivity, and networking services. With a strong focus on communication and customer service, you'll manage customer tickets and aim for first-time resolutions, always seeking to proactively address user issues.

Responsibilities:

* Provide 1st line support for Unified Communications across a diverse customer base with bespoke environments.* Serve as the first point of contact for UC support queries, delivering excellent customer service.* Manage incidents in line with established processes and meet SLA requirements.* Take ownership of tickets and troubleshoot a wide range of issues from systems to devices.* Update and maintain process documentation and knowledge articles as needed.* Demonstrate a solid understanding of networking and devices (e.g., desk phones, soft phones, firewalls, switches).* Collaborate closely with team members to provide seamless support.

Technical Responsibilities:

* Troubleshoot telephony, connectivity, and device issues.* Work across multiple VOIP and connectivity suppliers to ensure efficient resolution.* Assist with the implementation of new VOIP systems for customers.* Communicate with customers and suppliers to ensure timely ticket resolution and customer satisfaction.* Exhibit strong problem-solving skills with an ability to isolate issues and diagnose under pressure.

About You:

* You're a technology enthusiast with a natural problem-solving ability and enjoy working with people.* Able to work independently and prioritise tasks effectively.* A supportive, approachable team player, willing to share technical knowledge and guidance.* Eager to learn and explore new technologies as part of a rapidly growing business.

Qualifications and Experience:

* Minimum of 1 year of experience in a Unified Communications role.* Experience in supporting ICT services, with knowledge of:* Hosted Voice Platforms* Connectivity (DSL, Leased Lines)* Network hardware* Comfortable working in a busy team environment.

Ready to Apply?

If you're driven by a passion for technology and exceptional customer service, we'd love to hear from you. Join a team where you'll grow, learn, and make a difference. Full details will be discussed at the interview stage, giving you the opportunity to ask questions and learn more about the role.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.