IT Service Delivery Manager

Our Manchester client is looking for an experienced IT Service Delivery Manager.

This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing the process from start to finish. The role also involves working closely with vendors, holding them accountable to third parties, and building solid relationships.

Our client values transparency and is seeking a straight—talker who communicates openly and honestly without attempting to hide issues.

You will be responsible for designing and delivering the best IT experience for the end user, from pre-boarding to onboarding your colleagues and their in-life support.  

Ideally, you will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely.

You will be a key member of the Service Delivery team, helping to define the support model and operational processes of any new systems developed and managing any escalations linked to them. You will also be part of the Major Incident Management team, where you will own the incident management resolution process during a major incident until the restoration of the service.

• A genuine passion for technology and the value it brings to a business
• Passion for excellent service
• Cloud & remote technology experience
• Knowledge of end-user IT technologies
• Investigative skills to find the root cause of any major incidents
• Strong sense of ownership
• A people leader and team motivator
• Experience in managing 3rd parties and vendors

• 25 days holiday + Birthday off 
• Onsite Gym when in the office
• Healthcare

If this sounds like your perfect role, click Apply without delay!