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Job Title: 1st / 2nd Line Support Engineer
Location: Manchester City Centre (Office-based)
Salary: 25,000 - 32,000 DOE
Work Structure: Hybrid after probation (2 days WFH)
We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.
Responsibilities:
- Acting as the first point of contact for all IT-related issues and requests
- Providing 1st and 2nd line support across hardware, software, and network issues
- Managing tickets and ensuring timely resolution or escalation
- Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)
- Setting up and configuring new hardware (laptops, desktops, mobile devices)
- Assisting with project work and system upgrades as needed
Requirements:
- Previous experience in a 1st or 2nd line support role
- Strong troubleshooting skills and a proactive attitude
- Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)
- Good communication skills and a customer-focused approach
- Experience in an internal support environment is desirable but not essential
Benefits:
- Competitive salary up to 32,000 (depending on experience)
- 25 days annual leave, plus bank holidays
- Medicash support plan
- Birthday off!
- Central Manchester location with great transport links
- Internal progression opportunities
If you fit the above criteria and you're looking for your next role - please apply for immediate consideration.
Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
