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Head of Digital Workplace Experience
Are you a strategic leader with a product mindset, ready to transform the way employees interact with technology? Our client is looking for a Head of Digital Workplace Experience to drive AI, automation, and digital tools that empower staff and enhance productivity... whether they're in the office or working remotely.
The Role
This is more than just IT support: this is about redefining how a modern workplace operates. You'll lead a high-performing Help Desk team, ensuring a seamless technology experience while championing automation and AI to remove friction and improve efficiency. Working closely with key stakeholders, you'll shape the digital roadmap, introducing tools that drive engagement and create a truly connected workplace.
Key Responsibilities
Technology & Digital Enablement:
- Oversee and enhance the Help Desk function, ensuring a proactive, user-first approach.
- Deploy and optimise workplace technologies, from laptops and mobile devices to digital collaboration tools.
- Drive innovation in M365 and workplace platforms, ensuring security, scalability, and a frictionless user experience.
- Identify opportunities to automate processes and introduce self-service capabilities that empower employees.
Strategy & Leadership:
- Develop and execute a product-led strategy for digital workplace tools, ensuring solutions align with business needs.
- Lead engagement with cross-functional stakeholders, collaborating with HR, Facilities, and senior leadership to drive digital transformation.
- Introduce AI-driven enhancements that streamline workflows and improve workplace efficiency.
- Measure and improve employee digital experience and satisfaction, using data to inform continuous improvement.
What You'll Bring:
- Proven experience in a Digital Workplace leadership role, driving strategy and execution.
- A product-driven mindset, with the ability to balance stakeholder needs with scalable technology solutions.
- Strong background in Help Desk management, transforming support into a proactive, high-value function.
- Deep understanding of M365, collaboration tools, and device management.
- Passion for AI, automation, and emerging technologies, with a track record of implementing transformative digital solutions.
- Experience supporting hybrid and remote work environments, ensuring seamless employee experiences regardless of location.
This is a chance to shape the future of workplace technology, creating a seamless, efficient, and intelligent digital environment.
