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About The RoleOverall Purpose of the roleInteracting with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Providing a safe and welcoming environment for all visitors, ensuring all areas of the malls are clean, free from hazards.Main Duties & Responsibilities of the Role
- To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Shopping centre.
- To keep clean all areas of the Shopping Centre/Arndale Tower/ Food court free from hazards; along with completing any detail clean that may be required.
- Ensuring all hazards are removed from the malls following the correct procedures; i.e. body spillages cleaned up correctly and disposal of waste in the correct waste stream
- Ensure the safety of yourself. colleagues and shoppers at all times following the training provided and ensuring that any further training requirements are
- Completing all tasks following the IMPACT cleaning training ensuring safe working practices are followed at all times
- Ensure all equipment is used, maintained and stored correctly following the OCS procedures. Any defects must be reported immediately.
- Respond to any customer requests promptly and courteously
- Reporting of all incidents, accidents and near misses following the OCS reporting procedures.
- A range of cleaning activities will be required across the various areas of the centre ensuring all areas are cleaned to the highest of standards at all times.
- Use of applications to report and record i.e.; spillages, tasks and PPM's must be used daily to ensure accurate reporting of all activities on site.
Details of role and Person
- To be a service stream specialist, familiar with best practice and how this translates to operational ways of working
- To be passionate about good customer service and translate this to the service stream specific tasks
- To support the Team Leader/Manager with specialist guidance as required
Qualifications
- GCSE Grade A*-C in English and Mathematics (or equivalent) desired but not essential
- Willing to undertake apprenticeship, desired.
Experience
- Demonstrable experience within the retail industry, with a track record for innovation and success
- Significant experience within your chosen service stream
- Experienced in a fast paced work environment
- Experienced in customer focussed environment
Personal Characteristics/Attributes for the role
- Passionate about customer service
- Resilient
- Good communicator
- Organised
- Commercially aware
Personal Characteristics/Attributes for the Health & Safety aspects of the role
- Excellent personnel management skills
- Strong motivational and team building skills
- A resilient and robust nature is essential
- An autonomous self starter who will take ownership for a diverse team
- Customer Focused
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
