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Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.
Purpose of the Role:
The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.
Key Responsibilities:
* Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem* Understanding customer needs through effective questioning* Utilising multiple supplier systems in order to re-book customers holidays * Process customer payments securely and accurately* Loading accurately into our back-office system* Ensuring all information obtained, inputted, and verified is accurate at all times* Strive to deliver exceptional customer service* Build and develop key relationships for repeat custom
The Person: Essential Knowledge, Skills and Abilities:
* At least 1 year's retail travel knowledge* Travel agency or Tour Operator call centre experience * Experience of working in a fast-paced environment* Knowledge of supplier websites* Computer competent to book holidays swiftly and efficiently* World and Excel knowledge * Proficient in packaging multiple products together* Experienced in GDS (desirable however not essential)
This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.
This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.
Interested?
Please click apply or call Hollie on , alternatively email
